How do I change my email address or password?
You can change your email address on the "edit your profile" page. Here you can change some other information including search preferences, address and other preferences about your interests, hobbies etc.
You will find this link in the member panel menu when you login. After you've made your changes, click "Save" at the bottom of the page.
What is the purpose behind Instant Messenger? How do I get benefit from it?
This application is a faster way of communicating to other members who are online. It lists all the members who are online. When you send a message, the recipient will receive the message and could reply. If unfortunately the recipient doesn't receive the message, then that message will be sent to his/her onsite message inbox.
How does "My Matches" works?
My Matches works according to the basic profile and "search preferences" at the bottom of the "edit profile" page.
When someone emails me, where does the email go and how do I respond?
When a member sends you a note, it goes straight into your onsite message inbox. To read the message, simply login and go to your inbox. If you decide to write back, simply click "reply", write your own message and click send.
All communications with other members stay onsite so that you never have to give out any personal information until you feel completely ready.
How do I edit my profile? How do I hide my profile?
To update your profile, click "Edit Profile" in Member Panel menu. Be sure to save your changes at the bottom of the screen when you're done.
Try to give a good impression by uploading a photo of yourself and include a description about your hobbies, interests, etc. The photo is key since most people feel more comfortable writing to members they can see.
To hide your profile, select "No" for the option "Other members can see when I'm online?" on the "Edit Profile" page. Keep in mind, however, that members who are most active on the site keep their profile visible in all places because it increases their chances of connecting with people.
When I suspend my membership, does it end my subscription? Can I put my subscription on hold?
No. Once you purchase a subscription, it will remain active for the remainder of your initial term.